bd’s Mongolian Grill

221 S Washington St, Naperville, IL 60540, USA

About bd’s Mongolian Grill

4.2 / 5

from reviews

    Sam Witz
    -
    December 16, 2021

    Me and my love stopped into bd's on a whim, and the experience was overall satisfactory. We were excited by the looks of the menu, though we were not all that impressed with our choices. The Bangkok Chicken bowl was too spicy even for my sky high heat tolerance. The Buddha Garden bowl seemed as though it was seasoned only with mint, and the green beans were raw. Stir fry is a quick, easy and inexpensive dinner to cook at home, so when paying $15 per bowl, you expect something more thoughtfully prepared, something less reflecting of the at-home weeknight standard. Not bad food by any means, though particularly unexceptional. I might opt for Noodles & Co. next time and save a few bucks.

    Jessica Boyer
    -
    October 31, 2021

    I really loved this place! But the "renovations" recently done made us not want to come back. The prices increased significantly and the bowl they give you to make your own does not reflect those prices. The renovations also included completely removing the self serve salad bar that was included. So, raise the prices, smaller potions and no salad bar. If you want a salad you will have to ask for it and it's an additional charge. I ordered one and got just lettuce and 2 tiny pickled onions on top. Completely disappointed! Jesse the server and the new person he was training were great and I know the slow service was not their fault. All restaurants are slow because of lack of employees. So I give them a 5 star review for their best and professional service.

    Stephen Slattery
    -
    October 26, 2021

    My Mongolian girlfriend didn't like the place. I thought it wasn't too bad but she told me to give it 1 star. We asked for rice to eat with the dish and didn't get it until the end of the meal, maybe the waitress forgot. I ordered the pad Thai and it was good. She ordered the Korean BBQ dish and it tasted like garlic and shrimp, no other flavor so she didn't like it.

    Wright Harvey
    -
    December 12, 2021

    In short, my experience here is a conglomeration and a case study for any restaurant on how to poorly operate. We made reservations ahead of time, and yet the staff still had to see if there were any tables available for us. When we made our bowls, I noticed a lack of care towards the cleanliness of the buffet - for example, my sister and I both fully stepped in raw egg. For our party of three, each of our bowls came out in about 15-20 minute increments. By the time my brother-in-law’s bowl came out, my sister and I had lukewarm meals that we were slowly picking at until his eventually came. To add salt in the wound, none of our bowls were brought out by our server and the cooks were not concerned at all to try and get our food out together; rather, they were concerned with flirting with the table behind us (that table had the most attention in the restaurant). When we were done eating, our party stacked our bowls and cups clearly communicate that we were done and ready for our check. To no avail, we eventually resigned to ask another staff member for our check. Still no check. We then had to ask another time to another staff member for our check. While we were waiting for our check, the man at the table next to us had a similar issue with getting his bowl as we did and he resorted to walking up to the grill and grabbing his own bowl for himself. I would like to state that I have had good experiences at BD’s, albeit at other locations, but I have never seen a staff function so poorly. Our party was there for 1.5 hours and our waitress came to our table once: Never have I experienced neglect as a customer at a restaurant like this.

    Antuan Curry
    -
    December 16, 2021

    I haven’t been here in a few months, definitely changed. The changes might be Covid related so bear with me. First change, you can’t watch the cooks who cook your food any longer, which means, you can’t make adjustments or ask them how you would like it cooked, as before the change you could. Second, the hospitality isn’t there anymore. The food is still good, I can say that😊

    bd’s Mongolian Grill

    Our Address

    221 S Washington St, Naperville, IL 60540, USA

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